The report is correct that its not an indication ofquality care, but its the only possible metric to measure access to the system in the first place. The problem at the VA isnt that wait time was being measured, its that the VA leadership at all levels is focused more on protecting the bureaucracy than on serving its customers, because it has no competition to get it focused on customer service. Another problem area in the report is resources which means budgets: The technology behind the basic scheduling system is cumbersome and outdated. Additional resources, including doctors, nurses, trained support staff and other health professionals, are needed. Many of the resource issues facing the VA are similar to what exists in the private sector. But the VA has not clearly articulated its funding needs. Thats a joke, right? In six budgets signed by Barack Obama, funding for the VA rose 78%, as I wrote a month ago : In comparison to that final Bush budget dont forget that Obama signed the FY2009 budget in March 2009 with the omnibus spending bill after a Democrat-controlled Congress refused to deal with Bush VA spending has risen dramatically as well. The annual budget rose 78% in six budget cycles, with double-digit increases in four of the six years while Defense spending was flat.No other Cabinet agencyhad a larger budget increase by percentage during Obamas tenure. The closest was Agriculture (64%), followed by State (59%, which tends to discredit the canard about the Benghazi failure being caused by a lack of resources).
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